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Meet Our Staff
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Notes From the Chairman
What's new at Continental?
Our periodic newsletter, direct from the desk
of Chairman, Steve Nelson, keeps you up to
date with the latest. Read
more.

OUR CLIENTS
Our clients are our lifeblood. We appreciate and value every one.
At Continental, we understand that service, response, and value are the ingredients that build the relationship, and we are committed to work hard every day to strengthen this bond we have with our clients.
We are pleased to have the chance to introduce a very few of our clients and let them express their feelings about their relationships with us. For a more extensive listing – just contact us at transagt@aol.com.
Isomet
Marshall & Ilsley Corporation
Baldor Electric Company
Westar Energy
Pioneer Natural Resources
RF Industries
Isomet
5263 Port Royal Road
Springfield, Virginia 22151
703.321.8301
www.isomet.com
For over 20 years our company was with BNY/Mellon or a predecessor entity. In 2010 we switched to Continental. I could not be more pleased. From our first contact with Richard Kretz through to our most recent contact with Bruce Jacoby during the run up to our annual meeting, every one has been very professional as well as personable.
In the past everything about the annual meeting was a mystery. At BNY/Mellon we had one contact. At Continental the entire team was available. I was assisted at every turn. Calls and emails were promptly handled. Members of each team were copied on every email. I felt as if I had a small army working for me. In addition to Richard and Bruce, that army included Leslie DeLuca, Vivina Mendez, Cindy Kaim, Chiley Holder, Gail Schweda, Chris Satula, Luther Groce, Maribel Colon and Silvia Cauci.
Every bit of educational information I needed was provided. For 2010 there were regulatory changes that might have affected the proxy votes. Continental gave me suggestions. I paid attention, implemented the changes and was delighted that the suggestions solved the problem.
I haven't mentioned your fees yet. They were the reason I first looked at switching. I ended up with three times the service at half the price.
Things went so smoothly at the annual meeting I am almost looking forward to the 2011 annual meeting.
Sidney L. Neely
CFO, Secretary
Marshall & Ilsley
Corporation
770 North Water Street
Milwaukee, Wisconsin 53202
414.765.7700
www.mibank.com
Continental Stock Transfer & Trust Company has been a long time provider of transfer agent services for Marshall & Ilsley Corporation. They provide us and our shareholders a full range of valuable services delivered in a very prompt and professional manner; these range from Dividend Reinvestment to Internet to Exchange Agency.
Continental's team is always willing to go the extra mile and meet the high service standards we have for each of our 20,000 registered shareholders. Unlike other agents we have worked with in the past, Continental has always been able to flex their capabilities to meet our needs, and do so under tight timeframes.
We believe we get exceptional service and an absolutely great value, and we consider Continental a valued partner.
Gina McBride
Corporate Secretary
Baldor Electric Company
P.O. Box 2400
5711 R. S. Boreham, Jr. Street
Fort Smith, Arkansas 72902
Phone: 479.646.4711
Fax: 479.648.5752
www.baldor.com
Continental Stock Transfer & Trust Company has been the transfer agent for Baldor Electric Company for many years. We have found the individuals at Continental to be professional, courteous, knowledgeable, and always available to assist. Baldor uses a variety of Continental’s services including dividend payments, direct deposit and Dividend Reinvestment and Direct Stock Purchase Plans.
Baldor Electric Company designs, manufactures, and markets a broad line of energy-efficient electric motors, generators, adjustable-speed drives, linear motors, and motion control products. We have more than 6,000 different motors and controls available for immediate delivery. Our custom products are available in two weeks or less – the shortest lead times in the industry. Baldor products are manufactured at 12 locations in the USA and one in England.
We support our worldwide sales offices and warehouses from our home office in Fort Smith, Arkansas. Baldor products are available 24 hours a day, 365 days a year. We have 40 sales offices/warehouses throughout North America and 15 international affiliates in Europe, Latin America, the Pacific Rim, and Australia. Products are sold in more than 60 countries to distributors and original equipment manufacturers.
Baldor leads the industry in delivering information to our customers through our award-winning CD-ROM and web site (www.baldor.com), as well as numerous printed catalogs. Baldor is a sponsor for the national "Motor Decisions Matter" campaign, the goal of which is to encourage the use of sound motor management and planning to reduce energy costs. Baldor also offers 13 unique training classes for distributors and customers to help them learn our products and competitive advantages. Over 6,000 students have benefited from this training.
We have an ongoing commitment to employee education. Baldor employs nearly 3,600 employees worldwide and believes that well-trained employees make a better product. We also believe that better products translate into better value for our customers and shareholders.
Many years ago, Baldor carefully defined "Value" in terms meaningful to our customers. Value is defined in terms of Quality and Service (both as perceived by the customer) in relation to Cost and Time. The result is a value "formula" which guides our thinking and directs our work every day.
Westar Energy
818 S. Kansas Avenue, 2nd Floor
Topeka, Kansas 66612
Phone: 785.575.1565 Office
Fax: 785.575.1796
www.westarenergy.com
Patrick.L.Anderson@westarenergy.com
Westar Energy has used Continental Stock Transfer as its co-transfer agent for many years. The CST management team is a highly valued long-term partner for Westar in handling our broker transfers and DTC interface. Don Gress and his operations staff are very knowledgeable and responsive to our needs.
Patrick L. Anderson
Manager – Shareholder Services
Pioneer Natural
Resources
Phone: 972.969.4020
Fax: 972.969.3584
sam.hicks@pxd.com
Continental has provided our stock transfer services since 1997. Steve and his team have been very responsive to our daily transfer agent needs, and have delivered other special services as needed. We chose a transfer agent that would tailor their services to provide only what we needed – without a lot of unnecessary and costly add-ons. We are pleased with their service, accessibility, and value.
Sam Hicks
Manager – Corporate Communications and Public
Affairs
RF
Industries
Phone: 800.233.1728x231
I help our CFO during proxy time with submitting documents and coordinating the schedule. This usually involves a few phone calls to your staff. I want you to know how much I love your staff. Whenever I call, I get such great service from Bruce, Luther, Maribel – whomever I talk to. I'm always surprised to get directly through to someone, and they immediately give me the information I need, and are cheerful about it. New Yorkers definitely have a bad rep. Your guys are living proof. Just like at our company, we're known for our customer service. it all starts at the top. The president sets the tone. Thank you for being the source of a company that is so great with its customers.
Linda Heida
Graphics Department Supervisor